Refunds and cancellation
Refund policy summary
Payments are non-refundable except where applicable law requires a refund or ReGenHR expressly agrees otherwise in writing. Your mandatory consumer rights always take priority over this default.
This policy covers ReGenHR subscriptions, Community mentorship subscriptions, and paid workspace seats. Review the service, price, billing period, renewal arrangements, and any additional written commitments before purchasing.
When the standard no-refund rule applies
Subject to applicable law and any express written refund commitment, we do not offer discretionary refunds, credits, or prorated reimbursements for:
- a change of mind, non-use, or use of only part of a paid period;
- unused workspace seats or a change in an organization's staffing needs;
- withdrawing a mentorship application, changing participation roles, or ending a mentorship relationship;
- a missed or cancelled mentorship session, or a change in your availability or preferences.
These examples do not exclude a refund or other remedy for a service that was not supplied as agreed, an unauthorized payment, or any other situation where the law or an express written agreement requires a remedy.
Cancellation and renewal
Use the available cancellation controls in Account Billing or email it@regenhr.ca to request cancellation. Keep a copy of your request. You may also use another notice method permitted by applicable law.
Under the standard subscription arrangement, cancellation stops future renewal and access continues until the end of the period already paid for. Where applicable law or your written agreement provides for earlier termination, an unused-service refund, or cancellation of a payment authorization, those rights take priority.
Cancellation does not itself create a discretionary refund or erase your account and records. Stopping use, removing a seat, withdrawing from mentorship, cancelling a session, or closing a browser does not cancel the subscription. Request billing cancellation separately; you do not need to delete your account to cancel.
Mandatory consumer rights
Applicable cancellation, cooling-off, refund, and payment-dispute rights remain available. Eligibility depends on the law that applies and the circumstances of your purchase. This policy does not impose a shorter statutory deadline, require you to contact us before exercising a bank or card dispute right, or limit access to a regulator or court.
Where British Columbia's consumer subscription rules apply, an automatic renewal of 60 days or less may be cancelled at any time before or after renewal without charge or penalty. For a covered renewal longer than 60 days, such as an eligible annual renewal, cancellation before renewal is without penalty and cancellation after renewal carries the statutory refund for unused services. Required notice, refund calculation, and processing periods apply.
Other statutory cancellation and refund rights may arise, including when required purchase disclosures or a contract copy are missing, services are not supplied, or a covered contract is changed adversely. A general change-of-mind cooling-off period does not apply to every online purchase. If you believe a statutory right applies, tell us the circumstances so we can address it.
Duplicate or incorrect charges
Contact us if you believe a payment was duplicated, the amount charged differs from the agreed purchase, or a payment was unauthorized. We will investigate and correct confirmed duplicate or incorrect charges. This does not limit any remedy or reporting option available through your payment provider or applicable law.
Workspace and Team Mentorship purchases
Billing requests for an organization's purchase are handled with the purchaser or an authorized billing contact. A person using an assigned seat is not personally entitled to reimbursement of money paid by the organization merely because that seat is unused or removed. Any independent rights provided by law remain available.
ReGenHR and Community mentorship subscriptions are separate purchases unless your order expressly says otherwise. Cancelling one does not automatically cancel the other.
How to contact us
Email it@regenhr.ca with the purchasing account's email address, order or invoice reference if available, payment date, and a brief explanation of the issue. Provide only information needed to identify the purchase. Do not email your password, full payment card number, card security code, or banking credentials.
We may need to verify your authority to discuss or change an organization's purchase. Missing an invoice reference does not remove a statutory right. Refunds required by law will be handled within the applicable legal time limits; this policy does not create an additional request deadline.
Which policy applies to your purchase
This policy applies to purchases made after it is published and where it is disclosed before purchase. It does not retroactively change an earlier order, introduce a new fee, or reduce rights under an existing contract. Any more favourable express written refund commitment included with your purchase remains in effect.